Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website https://www.surfschool.ie

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

We collect the following data:

• Personal identification information (Name, email address, phone number)

• Order information (Name, billing address, shipping address, payment information, email address, and phone number)

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

• Book or enquire online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Google Tag Manager – allows us to track conversions of our ads setup in platforms such as Google Ads.
• Google Fonts – allows us to use web fonts. Google Fonts collects the requests from the user, fetches the font file from its servers, and delivers them to the end user to produce a font. In this process, Google’s server needs the receiver’s IP address to deliver the font file

• Google Analytics – We use third party providers including Google Analytics which use cookies and similar technologies to collect and analyse information about how our website performs and how our users, in general, navigate through and use it. Google Analytics gathers information about your use of our website over time, such as your IP address, browser type, internet service provider, referring and exit pages, timestamp, and similar data about your use of our website surfschool.ie

We may also receive your data indirectly from the following sources:

• Rezgo
  Our booking system is hosted by Rezgo. They provide us with the online e-commerce platform that allows us to sell our services to you. Your data is stored through Rezgo’s data storage, databases and the general Rezgo application. They store your data on a secure server behind a firewall.

• For Voucher sales we use Rezgo and Stripe.

• For online bookings we use Rezgo and Stripe.

In general, these third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. Your information may be transferred outside of Europe. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located.
For these providers listed above, we recommend that you read their privacy policies so you can understand the manner in which they handle your personal information.

How will we use your data?

We collect your data so that we can:

• Process your order and manage your booking.
• Email you with news or special offers on other products and services we think you might like.
• To communicate with you.

If you agree, we will share your data with our partner companies so that they may process your booking with us.

• For Voucher sales we use Rezgo and Stripe.

• For online bookings we use Rezgo and Stripe

When we process your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Your data is securely stored on secure servers hosted by Blacknight based in Ireland.  To protect your personal information, we take reasonable precautions (including appropriate technical and organisational measures) and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We will keep your completed waiver form for 6 months. Once this time period has expired, we will delete your data.

We will keep any accident report forms for 3 years. Once this time period has expired, we will delete your data.

We will keep your payment details for 6 years. Once this time period has expired, we will delete your data.

Marketing

We would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

• You have the right at any time to stop us from contacting you for marketing purposes.
• If you no longer wish to be contacted for marketing purposes you can get in touch at the contact details below and let us know.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us at the contact details listed below.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

• We use first-party cookies that are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
• We use third-party cookies on our website that are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
• Google Tag Manager – this may be used to track conversions of our ads setup in platforms such as Google Ads.
• Google Analytics – This gathers information about your use of our website over time, such as your IP address, browser type, internet service provider, referring and exit pages, timestamp, and similar data about your use of our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Aloha Surf School website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 27/03/2024.

How to contact us

• If you have any questions about Aloha Surf School’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
• Email us at: enquiries@surfschool.ie
• Phone us at: 0872133996
• Write to us at: Aloha Surf School, Fanore, Co. Clare, Ireland.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Data Protection Commissioner’s Office.
The DPC offers guidance on how to make a complaint here:
https://www.dataprotection.ie/docs/Making-a-Complaint-to-the-Data-Protection-Commissioner/r/18.htm